FAQs

Orders

Can I change or cancel my order after placing it?

If your order has not yet been processed for dispatch, we may be able to amend or cancel it. Please contact us as soon as possible at info@ammawear.com with your order number, and we will do our best to assist you.

How do I know my order was successful?

You will receive an order confirmation email shortly after completing your purchase. If you do not receive it within a few minutes, please check your spam or junk folder. If you still cannot locate it, contact us at info@ammawear.com.

Shipping & Delivery

Where do you ship to?

We currently ship to customers within the United Kingdom.

How long will my order take to arrive?

Standard delivery typically takes 6–12 working days from dispatch. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

How much does shipping cost?

Shipping costs are calculated at checkout and may vary depending on your order and delivery location.

Can I track my order?

Yes. Tracking details will be sent to your email address once your order has been dispatched.

Sizing & Fit

How do I find my size?

Each product page includes a detailed size guide to help you choose the most suitable fit. If you require additional assistance, please contact us at info@ammawear.com and we will be happy to help.

Returns & Exchanges

What is your returns policy?

We accept returns within 30 days of delivery, provided that items are unworn, unwashed, and returned in their original condition with all tags attached.

How do I start a return?

To initiate a return, please contact us at info@ammawear.com with your order number. We will provide instructions for the return process.

Do you offer exchanges?

Yes, exchanges are available subject to stock availability. Contact us at info@ammawear.com and we will assist you with arranging an exchange for a different size or style.

When will I receive my refund?

Once your return has been received and inspected, any approved refund will be processed to your original payment method within 10 business days.

Payment

What payment methods do you accept?

We accept major debit and credit cards, along with other secure payment methods that may be available at checkout.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment systems. We do not store or have access to your card details.

Business Info

Company name: Amma Wear

Address: 42 Maple Grove, Shrewsbury, Shropshire, SY2 6LW, United Kingdom

Email: info@ammawear.com

Customer service hours

Monday to Friday: 8:00 – 17:00

Saturday and Sunday: 9:00 – 16:00

Average response time: within 12 hours.